Return & Refund Policy

Return and Refund Policy — Sajawat

At Sajawat, we want customers to be satisfied with their purchases. This policy explains how to request a return, exchange, or refund for women's stitched clothing, unstitched clothing, and shoulder bags.

1. Return Window

You may request a return within 7 days of delivery. Please contact us within this period and provide your order details and reason for the return.

All requests are subject to product eligibility, inspection where appropriate, and applicable consumer protection laws.

2. Conditions for Returns

For a change-of-mind return, the item should generally:

Be unused, unworn, unwashed, and undamaged.
Have its original tags, labels, and packaging where applicable.
Include the relevant accessories or items originally supplied with the product.
Be accompanied by the order number or proof of purchase.

Clothing that has been worn, washed, stained, altered, or damaged after delivery may not qualify for a change-of-mind return.

For unstitched fabric, please contact us before cutting, stitching, altering, or otherwise using the fabric if you are considering a return.

These conditions do not remove any rights you may have under applicable law for defective, misdescribed, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, materially different from its description, or incorrect, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs where helpful. We will review the matter and explain the available resolution, which may include a replacement, exchange, repair where appropriate, or refund as required by applicable law.

Please do not dispose of or alter the affected item before contacting us, unless necessary for safety.

4. Items That May Not Qualify for Change-of-Mind Returns

A change-of-mind return may be declined if an item has been used, washed, damaged by the customer, altered, or is missing important original components.

Products with disclosed special return conditions may also be subject to those conditions, provided they are lawful and communicated before purchase.

Nothing in this section excludes a remedy required by law for a defective, incorrectly supplied, or misdescribed product.

5. How to Request a Return

To request a return:

Email umeratecom@gmail.com within 7 days of delivery.
Include your order number, the product name, and the reason for your request.
Attach photographs if the item is damaged, defective, or incorrect.
Wait for our instructions before sending the item back.
Return the item using the agreed instructions and retain your courier receipt or tracking details.

Return address: Punjab, Pakistan. Please obtain the specific return address and approval instructions from us before dispatching a return parcel.

6. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

If an item is confirmed to be defective, damaged on arrival, incorrectly supplied, or otherwise requires a remedy for which the store is responsible under applicable law, we will address the return shipping cost as required by law and the circumstances.

Original delivery charges, if any, will be handled in accordance with applicable law and the circumstances of the return.

7. Refund Method and Processing

Our current payment method is Cash on Delivery (COD). Approved refunds will generally be issued through bank transfer, Easypaisa, or JazzCash, as agreed with the customer.

Once a return has been received and assessed, we will notify you of the outcome. Approved refunds will be processed within a reasonable period, subject to verification and the information needed to complete the transfer.

If additional information is needed to issue your refund, we may contact you. We will not ask you to disclose your banking password, PIN, or one-time security code.

8. Exchanges

If you want a different size, color, or product, contact us to check availability. Exchanges are subject to stock availability and the applicable return conditions.

Any additional delivery costs will be communicated before the exchange is arranged.

9. Order Refusal or Failed Delivery

Refusing a COD parcel or failing to receive it does not automatically qualify as a completed return. Please contact us to discuss the order and any available options.