Order Cancellation Policy

Order Cancellation Policy — Sajawat

Sajawat understands that customers may sometimes need to cancel an order. This policy explains how to request cancellation for orders placed through our online store.

1. Cancellation Window

You may request cancellation within 12 hours of placing your order.

To request cancellation, email umeratecom@gmail.com with your order number and a clear cancellation request.

2. Orders Not Yet Dispatched

If your cancellation request is received within the 12-hour window and your order has not been dispatched, we will make reasonable efforts to cancel it.

Cancellation is subject to the order's processing and dispatch status. Please contact us as early as possible.

3. Orders Already Dispatched

If an order has already been dispatched, cancellation may no longer be possible. Contact us to discuss the available options.

Any return, refund, or delivery issue will be handled under our Return and Refund Policy and applicable law.

4. Refunds for Cancelled Orders

Our current payment method is Cash on Delivery (COD). If you have paid any amount in advance and your cancellation is approved, any refund due will generally be issued by bank transfer, Easypaisa, or JazzCash.

We may request the information reasonably necessary to process the refund. Never provide your banking PIN, password, or one-time security code.

5. Cancellation by Sajawat

We may need to cancel an order if a product is unavailable, an order cannot reasonably be fulfilled, material listing errors occur, or there is a legitimate concern about fraudulent activity.

Where a payment has already been collected, any refund due will be handled in accordance with applicable law.