Privacy Policy

Privacy Policy — Sajawat

Sajawat operates an online store selling women's stitched clothing, unstitched clothing, and shoulder bags in Pakistan. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our store, place an order, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: Your name, email address, delivery address, and other contact details you provide.
Order information: Products purchased, order history, order status, and delivery details.
Payment information: Information needed to process and verify Cash on Delivery orders. We do not ask customers to send passwords or banking PINs.
Technical information: Device, browser, IP address, cookies, and information about how you use our website, where collected through our store or enabled services.
Customer communications: Information you provide when contacting us about an order, return, refund, or complaint.

How We Use Your Information

We may use your information to:

Process and confirm orders.
Arrange delivery through courier companies.
Contact you about order confirmation, delivery, returns, refunds, or customer support.
Operate, maintain, and improve our website and shopping experience.
Detect fraud, prevent misuse, and protect our store.
Meet applicable legal, accounting, and business obligations.
Send promotional communications where permitted and, when required, with your consent.

Cookies and Similar Technologies

Our Shopify-powered store and its enabled services may use cookies and similar technologies to operate the website, remember preferences, understand store performance, and support advertising where enabled. You can manage cookies through your browser settings and any privacy controls presented on our website. Disabling certain cookies may affect store functionality.

When We Share Information

We may share relevant information with service providers when necessary to operate our store, including:

Shopify and services supporting our online store.
Courier companies and delivery partners.
Website, analytics, security, or marketing providers that we choose to use.
Professional advisers, regulators, or authorities when required by law or necessary to protect legal rights.

We do not sell customers' personal information for money. Information may be processed or stored outside your city or Pakistan by Shopify or other service providers, depending on the services used.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations. We take reasonable measures to protect information, but no online transmission or storage system can be guaranteed completely secure.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and records we are required or permitted to retain. You may also opt out of promotional emails using the unsubscribe option where available.

Children's Privacy

Our store is intended for people shopping with the authority to place an order. We do not knowingly seek to collect personal information from children in violation of applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this policy when our business practices, services, or legal obligations change. The revised version will be published on this page with an updated date.